1. What this covers
This policy explains how Prosidir subscriptions are billed, how to cancel, and when a refund is available. It applies to paid Prosidir plans once paid plans are live. It forms part of, and should be read with, our Terms of Service.
2. Before paid plans are live
Prosidir is currently invite-only and pre-launch. While that is the case, nothing is charged — there is therefore nothing to refund. You can stop using Prosidir at any time, and you can ask us to delete your account and data (see our Privacy Policy).
3. How paid plans are billed
When paid plans go live, subscriptions are billed in advance on a recurring basis and renew automatically at the end of each billing period until you cancel. The price and billing period are shown clearly at checkout before you confirm.
Payments are processed by our payment provider, Paddle, which acts as the merchant of record and reseller of Prosidir. Prosidir never sees or stores your card details. Refunds, where due under this policy, are issued through Paddle to your original payment method.
4. Cancelling your subscription
You can cancel at any time from Settings → Plan & billing, or by emailing us (see section 8). When you cancel:
- Your plan stays active until the end of the period you have already paid for, and you keep full access until then.
- You are not charged again after that — the subscription simply does not renew.
- Cancelling part-way through a period does not, on its own, trigger a refund for the unused part of that period (see section 5).
- Download your data before the end of your last paid period — the one-click export in the app takes everything with you (see the Privacy Policy for what happens to data after closure).
5. Refunds
Prosidir is metered in credits, and each credit represents real AI work that is performed the moment you use it — a cost that cannot be recovered once the work is done. For that reason, paid subscription payments are non-refundable, except in the cases listed at the end of this section.
We make this fair by letting you evaluate Prosidir fully before you pay: you can see exactly what it does, on realistic material, before you ever pay, and if your plan starts with a trial, nothing is charged during it — billing only begins when you confirm you are ready to start working.
There is also no lock-in: you can cancel at any time (see section 4), so you are only ever committed to the billing period you are currently in, and you keep access until the end of it.
We always refund a payment made in error, a double charge, and anything the law requires. These are issued to your original payment method via Paddle and typically take a few business days to appear.
6. Credits
AI actions in Prosidir are metered in credits, included with your plan. Credits have no cash value, are not separately purchasable as a standalone product at this time, and are not refundable on their own. A refund under section 5 refunds the subscription payment, not individual credits used.
7. Failed payments
If a renewal payment fails, we (through Paddle) may retry it and will let you know. If it cannot be collected, your paid features may be paused or the subscription cancelled. Your case data is not deleted because of a failed payment — see the Privacy Policy for how long data is retained.
8. How to cancel or request a refund
Cancel any time at Settings → Plan & billing. To request a refund or ask a billing question, get in touch with your account email and what you need. We aim to respond promptly.
Contact us9. Changes to this policy
We may update this policy from time to time. If we make a material change, we will update the date above and, where appropriate, notify you in-app. This policy is governed by the laws of South Africa.